Wednesday, February 11, 2015

Comments from Yahoo and AOL email users not delivered to Gmail

If you're a Blogger and rely on comments being delivered to your Gmail inbox, you might want to check the list of comments in your blog's dashboard to see if you've missed getting any. 

As most bloggers do, I have my blog comments delivered to my email account so I can read them from there (I use a Gmail account). Recently I discovered multiple folks' comments published to my blog that were not delivered to me via email - turns out they all use an AOL or Yahoo email account with their Blogger I.D. This has been happening over the past two weeks.

I reached out to two of the blog commenters and they told me they're getting an email 'bounce back' message saying their email was rejected by the Gmail server and was not able to be delivered, blah, blah, blah.

Trying to learn about it, I got lost in the gobbledegook of Webspeak. This much I've surmised in my non-technical brain:

1. Policies are in place to avoid phishing attempts using bogus emails that look like they're coming from legitimate senders you might know. They require some sort of authentication via matching servers, domain keys, etc.
2. Gmail must have tightened/changed their anti-phishing parameters recently.
3. Gmail now thinks that Yahoo and AOL comments delivered via Blogger are attempts by an illegitimate email phisher and they're being rejected, not even delivered to the spam folder, but are still being published to the blog.
4. I could be wrong in my assumptions, but I just know that Gmail, AOL and Yahoo are not playing well together in the Blogger sandbox right now!
5. I've complained to both Gmail and Blogger forums that their anti-phishing campaign is out-of-whack, but I doubt that'll even be a blip on their ginormous radar webscreen. I do hope it'll get fixed, eventually.

I wanted to pass this along to others that might be missing comments and also wanted to let the Yahoo and AOL commenters out there know that I'm trying to catch and read your comments via the blog dashboard and I'm sorry if I've missed returning any visits!

75 comments:

♥ Łucja-Maria ♥ said...

Tex,
Your comments always come to me.
They are a great joy for me.
Greetings from Polish.
Lucia.

Debby@Just Breathe said...

Thank you for this information. I check my SPAM mail each day and haven't had this issue yet with my gmail account. I think I will check my posts to see if I missed any comments.

DIMI said...

I always enjoy your visits and comments on my blog,Tex!Evevrything is ok!
Have a lovely evening!
Dimi...

Ela said...

Thank you for the important information!
Your comments always come to me !
Greetings

Fireblossom said...

Thanks! I had recently noticed that certain people's comments were appearing on my blog, but not showing up in my gmail, and always the same people. This explains it.

I don't normally check my comments at the blog itself, but now i had better start.

Gail said...

I will check that out. I tried to comment on one blog and it came back twice.

Thanks.

Molly TheWally said...

Hope you get it sorted as you don't want to miss out. Grrrr is nothing simple? Have a wonderful Wednesday.
Best wishes Molly

Beatrice Euphemie said...

Good to know - I've had those phishing emails....It's kind of nice that they are trying to stop them, even if they are inconvenient.

Revrunner said...

Interesting. Thanks! I'll check it out.

Pamela Gordon said...

Thanks for the heads up! I am with Hotmail and most all comments come into my email account which is where I read them, however, sometimes I check my blog comments and find 2 or 3 that didn't show up in my inbox. I've not noticed what server these commenters are using.

Mary Kirkland said...

This happens to most comments that I leave on other peoples blogs. I get an email telling me that "Delivery status notification failure" It's been happening for well over a year and it doesn't look like it's ever going to get fixed. The comments show up on the blog but I don't get notifications that someone left me a message and they don't get a notification that I left a message. I always just check my blog now.

Kerry said...

Good to know. Mostly I use blogger's own "comments" tab in the sidebar, although hotmail/outlook has dutifully delivered everything to my junk mail filter which I check daily.

Hilary said...

As you know from our discussion in email, I've been having this same problem for a long time with my Gmail generated ISP email. To know that it's now happening right on the Gmail servers also, tells me that they're going backwards and not striving to get this resolved. I'm thinking it might be time to open another email account to receive my blog comments. Somewhere like Yahoo or anyplace else that can be then downloaded onto a email client on the computer. Thanks for posting about it, T.

Knipsa Passtscho said...

Now that is something!
I guess they do that only to make people use gmail-accounts only.
Hate that, even though I do use it for my blog.

【ツ】Knipsa

Munir said...

Very nice informative post. Thanks.
Love your comments too.

ImSoVintage Laura Walker said...

I would have to agree that they are not playing well together.

Sandra said...

seems there is always something up with blogger... thanks for the update

eileeninmd said...

Thanks for the heads up! I was receiving some emails saying some were being rejected?

Cloudia said...

Good of you to tell us all. It seems that when something does wrong with blogger or gmail they do fix it in time.

Thanks for letting them know


Now to enjoy me some DUCKS!


ALOHA from Honolulu
ComfortSpiral
<3

William Kendall said...

I have had it regularly with Blogger in a couple of blogs I follow that when I submit a comment, it goes through, but I get an email message back saying that the comment failed.

magnoliasntea said...

I've been noticing this, too, but since my comments always stuck at the site where I left it I just ignored it.
Thanks for the shout out.

Donna said...

I have noticed a disconnect, but I thought it had been going on for longer that a couple of weeks. I see comments on my blogger dashboard and there are no respective e-mails letting me know that their comments are pending (waiting my approval for publishing). Such comments can be sitting there for a while since I don't know they are pending! But I didn't realize that it was gmail and yahoo causing the problem.

Wayne (Woody), whatever said...

I bet they are in your gmail spam folder.

Anyone who emails me from AOL and other 'non-verified' email services seem to automatically get dumped in my SPAM folder, despite my repeated attempts to tell google these are not spam. I now make a habit of checking my spam folder every few days.

Marit Sønstebø said...

Thanks for the info! I always gets your comments :)

DeniseinVA said...

I had no idea any of this was going on. Thanks Theresa!

Linda Kay said...

Thanks for the heads up!

Stephanie said...

I have noticed getting empty emails meaning I see the sender's name and then no content. I have to go to my blog to read the comment. Thanks for the heads up Teresa.

KaHolly said...

Thanks for the heads up! Good job figuring out computer speak. I find it so frustrating.

Ms. A said...

THANK YOU FOR POSTING THIS!!! I contemplated doing a post, but couldn't put together the words to begin to make it understandable. You have SO MANY followers, you are the perfect person to get the word out! Wish I could figure out how to make it stop. I started getting bounces from Hotmail a long time ago. That was just the beginning. Now this.

Margaret Adamson said...

Thank you for your informative post. I always have received your comments and I appreciate them very much and I hope you receive mine.

Debbie said...

I have noticed this problem for quite a while now, but with only one person. Whenever Lisa Gordon comments on my blog I never get an email. I try to remember to check the comments on my blog itself, but rely mainly on emails.

I think there is one other person, but right now I can't remember!!

A Quiet Corner said...

Holy moose-poops! That is terrible...so unprofessional in my opinion. Thanks for the heads up because I only use gmail for comments too!!!...:)JP

Rose said...

I don't have this happening--yet. Not with my blog...but there is one blog I comment on and I get an email saying it is undeliverable. But it does actually post to that one blog.

Carletta said...

I think I had the same thing as Rose. I had commented on a blog and the blogger tried to email me a response and I too got the undeliverable notice.
There is ALWAYS something up with blogger. :)

Primitive Stars said...

Thanks for the heads up. Mine seem to be ok.Francine.

SweetMarie said...

thanks for the info. :)

Willow said...

Thanks for sharing , hope you get my comment :)

Julia said...

I haven't had any problem with this but I heard of the problem a little while back from a follower who was having this problem with AOL and Yahoo comments not being delivered.

Thanks for sharing this.
Hugs,
JB

Paula said...

Always something going on around here. I think you're savvy about these things. Thanks for posting about it.

messymimi said...

"We are stuck with technology when what we really want is just stuff that works." ~ Douglas Adams

Kate said...

I always use the blogger dashboard; works very well for me!!

Felicia said...

thanks for the heads up T.

Tanya Breese said...

huh, i used to have gmail but for some reason it stopped recognizing my sign in when i linked my blog to google...when i try to open a new gmail, it says i have an account but i cannot for the life of me get into it and the only help available is through forums...we recently switched internet providers and i just stuck with my old yahoo email rather than open one with this provider. every time i have an email through an internet provider, after a few years we've moved or switched and it's such a pita to change your email everywhere...i do need a reliable email to use though that is not through my provider, yahoo is so sketchy.

Randy said...

I haven't had a problem, yet.

Randy said...

I haven't had a problem, yet.

Linda said...

This has been going on since last spring! I get a bunch of rejected mail notices every day. It seems that last April, AOL changed it's policy and this is how they explain it:
"Today we moved to change our DMARC policy to p=reject. This helps to protect AOL Mail users' addresses from unauthorized use.
It also stops delivery on what previously would have been considered authorized mail sent on behalf of AOL Mail users via non-AOL servers...
This can include but is not limited to:
Email service providers (ESP) sending mail on behalf of businesses using AOL addresses;
Websites with "Share with a friend" functionality, sending mail using AOL addresses;
Small businesses using other 3rd party services to send mail and communication between their employees and / or customers;
Services used to forward mail;
Mailing lists."

http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/

Rick Watson said...

The comments from my commentor who have yahoo email addresses go into spam.
I check spam every day and there are always a couple comments in there.
R

Red said...

Thanks. So far I don't think I'm missing any comments. I will check my Yahoo. mail.

Red said...

Oh, now I understand why sometimes I can not comment on your blog. I posted about this a while ago.

Small Kucing said...

Thanks for the information. I didnt know this. Yes I had comments delivered to my gmail too. But I will still go and check my blog comments daily

Stephen Hayes said...

I'm receiving your comments, for which I'm always grateful, just fine. I've had problems with posts showing up on my blog roll but no other problems---lately.

Chandra said...

Hi Theresa,
I am getting all of y'alls comments.
Thank you for the information and your support.
Peace :)

Mariette VandenMunckhof-Vedder said...

Dearest Theresa,
Guess that's how they slowly want to push more people towards using gmail only!
I have comment moderation so I will not have a problem with that.
Hugs,
Mariette

Tina Fariss Barbour said...

OK, I think you've just solved a puzzle I had. I couldn't understand how I was missing the comments of a friend who has AOL. Now it makes sense. Thanks!

DJan said...

Gmail recently made some changes that made it not play well with the new Apple operating system, too. I had to call them to find out what's what. It's hard when our devices don't play well with each other. :-)

thirtysevenandcounting said...

Gee whiz! It's always something! Hope it all gets sorted out.

Lindy

John @ Sinbad and I on the Loose said...

I checked back on my posts and it appears all the comments on them (not that many) did in fact come through to me via my gmail. My problem with blogger is the scheduled post sometimes doesn't show up on the reading list until hours later. But that's a whole other issue.

Mari said...

Thank you. Although I always read my comments through dashboard, this is very useful information to know what's going on.

Debra Howard said...

I had wondered why some comments didn't show up in my email and hadn't taken the time to research even that they weren't gmail. Good to know though...thanks.

Ratty said...

I usually check my comments in Gmail, but now I'm glad I've been going directly to my blog recently. I'll have to remember that.

Irma said...

Thanks for the information, Tex.
I always get your comments, and I'm very happy with that.
Best regards, Irma

Halcyon said...

I noticed this happening quite some time ago, but I never knew what the problem was. Maybe it will finally get fixed! :)

NatureFootstep said...

I have my own domain and work from there. But it happens, rarely some thing gets confusing. :(

Mascha said...

I had long used AOL-mail address for comments.
This problem was several months ago: getting always error message that my comment would not arrived. That was in many blogs (but not in all).
Since then I've changed my comment-address to a private email host, I can comment again in all blogs.
With AOL I cannot subscribe blog posts sincs any time. Somehow there is not right.

CelestinaMarie@SouthernDayDreams said...

Hi Theresa, Yes this has been an on going problem, blogger glitch for over 2 years coming up this July. I started having this delivery issue of my comments back that far. About half of my comments go to the dashboard instead of my inbox as set up. Also many go to spam, as well as, follow by email posts arriving to spam. I too have emailed help but never had any answers and doubt this will be addressed. So I have learned to check my dashboard throughout the day for comments, if not, I would be missing half or more. I think it has something to do with google+ since that was added along with email addresses. Also the error for comments and non delivery is on going too but comments are going through as I have checked and they are there.
I don't think we can expect a fix anytime soon.
:(
CM

MarmePurl said...

THIS explains a LOT!

Rita said...

I just noticed I am not getting all my comments via email yesterday. I read them first on blogger because I have approval before they post, but now they aren't all coming to my email to be able to respond to them. Apparently, from several other of your commenters, this has been going on for some time and my blog just got on the bandwagon.

I've had other issues with Google/Blogger for over a year, though. And issues with Feedbit or whatever the name is of the company you can sign up by email to people's blogs. I imagine they have all gotten so big that they have more issues, I suppose. Things seemed to work more consistently many years ago before Google bought Blogger. Seems Google is trying to make it difficult to not live in their neighborhood.

Lynne said...

Thanks for this information Theresa. I have noticed subtle things in the past few weeks. I have had aol users tell me they have not been able to leave a comment on my posts. It explains why I am not seeing some of my regulars. I have counted on the comments coming into my email, so I can respond back.

MarkD60 said...

Yahoo and AOL, the two that I can't stand.

Barb said...

Hi Theresa, I was wondering what was going on - today I had 5 comments still listed on my dashboard that weren't in my mailbox. I know Google has recently revamped security. I went on this morning to check my security (they will give you 2 free GB of Google Drive if you do so before the 17th). Since I use Drive for Cloud storage, I went through the simple process. You cleared up some questions I had this AM about the comments - I do always check my dashboard comments even though I usually publish the comments through gmail.

Sallie (FullTime-Life) said...

If it ain't one screwed-up thing on the Internet it's another. Tx for the heads-up.

(Although I usually visit commenters from my Typepad dashboard, I do glance at the email version as well because if someone asks a question, I will e-mail my reply to them. (I think you do that too). I don't answer comments on my blog.

Elaine said...

I am set up on blogger through Yahoo, and I have gotten messages that comments were not delivered, but they showed up in the comments section on the blog in question. I read comments through the blogger dashboard, so I haven't had a problem seeing comments.

Helma said...

I also get an email back from some blogs that my e-mail can not be delivered. This I have now at 3 bloggers.

Margaret said...

Computers…. a mixed blessing More a blessing though.

Beate said...

Thank you SO much for posting this! I had no idea this is happening and after reading your post I checked out my comments - and I found out I have the same problem - emails from some commenters didn't come through. Now that sucks! Thanks again for your post because now I can make sure I don't miss anybody's comment!

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